Frequently Asked Questions
Everything you need to know about shopping with Alpkit.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Tracking information is provided via email once your order ships.
How do I return or exchange an item?
We offer a 30-day return policy for all unused items in their original packaging. To start a return or exchange, please visit our online returns portal and follow the step-by-step instructions.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products covered by a warranty?
All our products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship to ensure you receive the highest quality goods.